STORE POLICY
Shipping Information
All items are made-to-order. Please allow 6–14 days for production.
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Orders are shipped from CDMX. Domestic orders take up to 5 business days to arrive. Depending on destination, international orders can take from 7-20 business days if sent with standard shipping. For all express shipping, please contact us directly.
Returns and Exchanges
Please note all sales are final- No refunds are offered at this time.
All La Onda pieces are handcrafted with care, which means no two are exactly alike. Small imperfections or unique details are part of the process and what make every item one-of-a-kind. We don’t offer returns for these kinds of characteristics, as they’re intentional and part of the design.
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If something doesn’t fit quite right and you’d like to request an exchange, shoot us an email at conlaonda@gmail.com within 48 hours of receiving your piece. Items must be unworn, in original packaging, and approved by our team before sending anything back. If the piece is available, you can exchange it covering the shipping costs.
Wholesale Inquiries
We're always open to working with new stockists and collaborating on projects. For wholesale inquiries, you can reach out at conlaonda@gmail.com.